Privacy
Policy

Definitions

Consent

By accessing the Psywellcare website, submitting personal information, or using any services offered on the platform, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.

By providing your contact information, you also agree that Psywellcare may contact you via:

• Phone calls
• Email
• Text messages
• Messaging platforms

for the purpose of service support, appointment coordination, or providing information about our services.

You may choose not to provide certain personal information. However, this may limit your ability to access some features or services offered by the platform.

You may withdraw your consent at any time by sending a written request to info@psywellcare.com .

Personal Information We Collect

While using our services, we may collect certain information, including but not limited to:

• Name
• Contact number
• Email address
• Gender
• Occupation
• City or country of residence
• Payment or billing details
• Communication records
• Information related to mental health concerns or counselling needs

This information may also include relevant background information shared voluntarily during consultations such as:

• Medical or psychological history
• Family or social background
• Previous therapy experiences
• Reasons for seeking counselling

The purpose of collecting this information is to provide users with a safe, personalized, and effective counselling experience.

Users may choose not to share certain information, although this may affect the quality or availability of services.

Use of Personal Information

Your information may be used for the following purposes:

• Creating and managing your user account
• Scheduling counselling sessions
• Providing appropriate psychological support
• Improving service quality
• Communicating appointment reminders
• Responding to user inquiries or support requests
• Processing payments and billing
• Enhancing website functionality and user experience
• Preventing fraud or misuse of services
• Complying with legal obligations

Use of Health-Related Information

Information related to your mental or emotional health may be collected in order to:

• Help therapists understand your concerns
• Provide appropriate counselling services
• Maintain records related to therapy sessions
• Improve treatment planning and professional care

Such information will only be accessed by authorized professionals involved in your care and will be handled with strict confidentiality.

Log Data

When you visit our website, our systems may automatically record certain technical information such as:

• IP address
• Browser type
• Device information
• Pages visited on the website
• Date and time of visits
• Usage statistics

This information helps us analyze website performance and improve user experience.

Cookies

Psywellcare may use cookies and similar technologies to improve functionality and personalize user experience.

Cookies may be used to:

• Remember login information
• Understand website usage patterns
• Improve website performance

Users can disable cookies through their browser settings; however, some website features may not function properly if cookies are disabled.

External Links

Our website may contain links to third-party websites or services. Psywellcare does not control these external websites and is not responsible for their content or privacy practices.

Users are advised to review the privacy policies of any third-party websites they visit.

Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

All counselling sessions conducted through the platform are not recorded unless explicitly stated and agreed upon.

Despite our security efforts, users should avoid sharing sensitive personal information in publicly accessible areas of the website.

Confidentiality of Counselling Sessions

Information shared during counselling sessions is treated as confidential.

However, confidentiality may be limited in certain situations, such as:

• If there is a serious risk to your life or safety
• If there is a threat to another person or the public
• If disclosure is required by law
• If required for insurance or legal purposes

Except in such circumstances, information shared during counselling will not be disclosed without your consent.

Third-Party Disclosure

Psywellcare does not sell, rent, or trade personal information to third parties.

Information may be shared with trusted service providers who assist in operating the website or delivering services, provided they agree to maintain confidentiality.

We may also disclose information when required by law or to protect legal rights, safety, or security.

Users Under 18

Psywellcare services are not intended for individuals under the age of 18 without parental or guardian consent.

We do not knowingly collect personal information from minors without appropriate supervision.

Updates to This Policy

Psywellcare may update this Privacy Policy periodically. Any significant changes will be posted on the website.

Continued use of the website after updates indicates acceptance of the revised policy.

Grievance Redressal

If you have concerns, complaints, or questions regarding this Privacy Policy or our services, you may contact our grievance officer.

Email: info@psywellcare.com

We aim to respond to all complaints within a reasonable timeframe.

Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy or the use of Psywellcare services shall fall under the exclusive jurisdiction of the courts in Kerala, India.