PSYWELLCARE

Terms & Conditions

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Psywellcare

Terms and Conditions

Welcome to Psywellcare, a platform operated by Psywellness and Telehealth LLP (“Psywellcare”, “we”, “our”, or “us”). These Terms and Conditions govern your use of the Psywellcare website, digital platforms, and services.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, you should discontinue using our platform.

Definitions

Company

“Psywellcare”, “psywellcare.com”, “we”, “our”, or “us” refers to Psywellness and Telehealth LLP, the organization responsible for operating and managing the platform.

User

“User”, “client”, “you”, or “your” refers to any individual who accesses or uses the Psywellcare platform or its services.

Platform

Any website, mobile application, web portal, or digital system through which Psywellcare services are provided.

Mental Health Professional

“Psychologist”, “therapist”, “counsellor”, “wellness professional”, “consultant”, or “coach” refers to professionals authorized to provide psychological wellness services through the platform.

Third-Party Services

External platforms, links, services, or tools provided by independent vendors or partners that may be integrated with Psywellcare.

Nature of Services

Psywellcare provides mental health and psychological wellness services that may include:

  • Online counselling sessions
  • In-person consultations
  • Psychological assessments and screening tools
  • Mental health workshops, webinars, and training programs
  • Educational and self-help content
  • Messaging communication with mental health professionals
  • Wellness programs for individuals, institutions, or organizations
  • Appointment reminders and service notifications

Psywellcare reserves the right to modify, update, or discontinue any service or feature at any time without prior notice.

Acceptance of Terms

By creating an account, accessing the website, or using any Psywellcare services, you confirm that you accept these Terms and agree to comply with them along with our Privacy Policy and other platform policies.

These Terms constitute a legally binding agreement between you and Psywellness and Telehealth LLP.

Eligibility

To use the Psywellcare platform, you must:

  • Be at least 18 years old, and
  • Be legally capable of entering into binding agreements.

By registering, you confirm that the information you provide is accurate, complete, and up to date.

Psywellcare reserves the right to suspend or terminate accounts if any information provided is false, misleading, or incomplete.

User Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Keep your password secure
  • Notify Psywellcare immediately of unauthorized account access
  • Accept responsibility for all activities under your account

Psywellcare will not be responsible for losses resulting from failure to protect your account information.

Services and Professional Advice

Psywellcare connects users with qualified mental health professionals and provides access to wellness resources.

While we strive to collaborate with trained professionals, Psywellcare does not guarantee specific results or outcomes from consultations.

The opinions and advice provided during consultations are those of the respective professionals and do not necessarily represent the views of Psywellcare.

Not for Emergency Use

Psywellcare services are not intended for emergency or crisis situations.

If you are experiencing a medical or psychiatric emergency, please immediately contact:

  • Emergency services
  • A nearby hospital
  • A local crisis helpline

The platform is intended for non-emergency mental wellness support.

Fees and Payments

  • Service charges are displayed on the platform.
  • Payment must be made before booking consultations or programs.
  • Payments may be processed through third-party payment gateways.
  • By making a payment, you agree to the terms of those payment providers.

Psywellcare reserves the right to revise pricing or payment structures at any time.

Cancellation and Refund Policy

Users may cancel or reschedule appointments within the time limits specified on the platform.

Refund policies may vary depending on the service booked.

Situations that may affect refunds include:

  • Late cancellations
  • Missed appointments
  • Session completion

Detailed information regarding refunds can be found in the Refund & Cancellation Policy on our platform.

Acceptable User Conduct

Users agree to use Psywellcare services responsibly and respectfully.

Users must:

  • Follow applicable laws and regulations
  • Maintain respectful communication with professionals and staff
  • Avoid posting offensive, harmful, or misleading content
  • Respect the privacy of other users and professionals

Prohibited Activities

Users are strictly prohibited from:

  • Copying or distributing platform content without permission
  • Attempting to hack, manipulate, or reverse engineer the platform
  • Uploading malware or harmful software
  • Using the platform for unauthorized commercial purposes

Violations may result in suspension or permanent termination of accounts.

Intellectual Property

All materials available on Psywellcare, including:

  • Logos
  • Text
  • Graphics
  • Software
  • Digital content

are the intellectual property of Psywellness and Telehealth LLP or its licensors.

Unauthorized reproduction or use of such content is strictly prohibited.

Privacy Policy

Your use of Psywellcare services is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal information.

By using the platform, you agree to the practices described in that policy.

Third-Party Links

The Psywellcare platform may include links to external websites or services.

We are not responsible for the content, policies, or practices of third-party platforms. Accessing these links is done at your own risk.

Limitation of Liability

To the maximum extent permitted by law, Psywellcare and Psywellness and Telehealth LLP shall not be liable for:

  • Indirect or consequential damages
  • Loss of data or profits
  • Unauthorized access to user data
  • Actions of third-party service providers

Our total liability, if any, will be limited to the amount paid by the user for the relevant service.

Indemnification

You agree to indemnify and hold harmless Psywellness and Telehealth LLP, its employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

  • Your use of the platform
  • Violation of these Terms
  • Infringement of third-party rights

Termination of Services

Psywellcare reserves the right to suspend or terminate access to the platform if:

  • Users violate these Terms
  • Users misuse services
  • Legal or safety concerns arise

Upon termination, your right to access the platform will cease immediately.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising out of or relating to these Terms or the use of the Psywellcare platform shall fall under the exclusive jurisdiction of the courts in Kerala, India.

Changes to Terms

Psywellcare reserves the right to modify or update these Terms at any time.

Users will be notified of significant updates through:

  • Website notices
  • Email communication
  • Platform notifications

Continued use of the platform after updates indicates acceptance of the revised Terms.

Contact Information

For questions, concerns, or support related to these Terms, please contact:

Phone: 919400431779

Email: info@psywellcare.com

Website: www.psywellcare.com